Terms & Conditions
We reserve the right to change any advertised price without prior notice before you place an order.
All products are subject to availability and may be withdrawn at any time.
If your order cannot be fulfilled, you will be offered an alternative or given a full refund.
Payment will be debited to your account on despatch of your order.
please notify us at firstname.lastname@example.org or via our telephone number +44 (0)1530 412063.
This includes postage, packing and insurance. The method of delivery depends on the value of the items ordered.
Items valued £15.01 - £60.00 – Royal Mail First Class Recorded Signed For
Items valued £60.01+ - Royal Mail Special Delivery
(Next working day for orders placed before 2pm)
we cannot deliver to a PO BOX address or secure home delivery boxes at this time.
Earrings & body jewellery can not be returned / exchanged unless faulty due to Health & Safety reasons.
When returning goods the item(s), they should be in their original and unused condition, accompanied by the gift box, certificates (i.e. diamond / tanzanite (where appropriate)) and a copy of the original purchase receipt.
For your own benefit, when returning an item(s) to ashbyjewellers.co.uk, we suggest using the same delivery method we used to send them to you. This will ensure there is proof of delivery and insurance on the goods whilst in transit if the value is above £15.00.
Ashby Jewellers do not disclose customers' information to third parties.
We may use your personal information to inform you about the latest products or services that you may find of interest, but if you prefer not to receive this you can tell us either by phone, by post, or by sending an e-mail message to email@example.com
What information is requested?
We will only collect personally identifiable information to the extent reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us.
We do not supply personal information to third parties.
In order to fulfil your order, we need to know your name, address, e-mail address and delivery address. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.
We monitor customer traffic patterns and site usage to help us enhance the design and layout of the site. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our site to better meet our visitors' needs. To enforce legal rights and the law, we may also disclose information to law enforcement agencies if so requested.
Review, correction or deletion of information from our records
If you do not agree to this policy, do not use this site.
Any change to the policy will be published on this page so that you are always aware of it.
Your continued use of the site will signify your acceptance of these changes.
Ashby Jewellers Ltd.
5-7 Bath Street
Tel: 01530 412063
Registered in England No: 5426215 - VAT No. 113 995 261