Terms & Conditions

Payments

All items shown on this website are priced in £ sterling.
We reserve the right to change any advertised price without prior notice before you place an order.
All products are subject to availability and may be withdrawn at any time.
If your order cannot be fulfilled, you will be offered an alternative or given a full refund.
Payment can be made by credit or debit card.
Payment will be debited to your account on despatch of your order.
We will take all care within our power to keep your order and payment details secure.
In the unlikely event that your goods are lost in transit or arrive damaged,
please notify us at sales@ashbyjewellers.co.uk or via our telephone number +44 (0)1530 412063.
 

Delivery

Our items are delivered free of charge, no matter how small or large your order.
This includes postage, packing and insurance. The method of delivery depends on the value of the items ordered.
Items valued up to £15.00 – Royal Mail First Class
Items valued £15.01 - £60.00 – Royal Mail First Class Recorded Signed For
Items valued £60.01+ - Royal Mail Special Delivery
(Next working day for orders placed before 2pm)
We are only able to despatch to UK addresses and unfortunately,
we cannot deliver to a PO BOX address or secure home delivery boxes at this time.
 

Returns

If you are not completely satisfied with your purchase* from ashbyjewellers.co.uk you can return the unworn / unused items within 15 days of receipt for either an exchange or refund. *Please note engraved / custom made items cannot be exchanged or returned unless faulty.

Earrings & body jewellery can not be returned / exchanged unless faulty due to Health & Safety reasons.

When returning goods the item(s), they should be in their original and unused condition, accompanied by the gift box, certificates (i.e. diamond / tanzanite (where appropriate)) and a copy of the original purchase receipt.

For your own benefit, when returning an item(s) to ashbyjewellers.co.uk, we suggest using the same delivery method we used to send them to you. This will ensure there is proof of delivery and insurance on the goods whilst in transit if the value is above £15.00.

 

Ashby Jewellers Privacy Policy

Ashby Jewellers do not disclose customers' information to third parties.
We may use your personal information to inform you about the latest products or services that you may find of interest, but if you prefer not to receive this you can tell us either by phone, by post, or by sending an e-mail message to info@ashbyjewellers.co.uk


What information is requested?

We will only collect personally identifiable information to the extent reasonably necessary to serve our legitimate business purposes, and we will maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us.
We do not supply personal information to third parties.

In order to fulfil your order, we need to know your name, address, e-mail address and delivery address. We also ask for your telephone number, which enables us to contact you urgently if there is a problem with your order.

We monitor customer traffic patterns and site usage to help us enhance the design and layout of the site. We may use your personal information for our internal marketing and demographic studies, so we can consistently improve our site to better meet our visitors' needs. To enforce legal rights and the law, we may also disclose information to law enforcement agencies if so requested.


Review, correction or deletion of information from our records

If for any reason you are concerned that the personal information maintained by Ashby Jewellers is not correct, it changes or if you no longer desire our service, we will correct, update or remove the data you have provided. This can be done by e-mailing us at info@ashbyjewellers.co.uk


Your Consent

By using the site, you signify your assent to the Ashby Jewellers privacy policy.
If you do not agree to this policy, do not use this site.

We reserve the right to make changes to our site, products, prices or privacy policy.
Any change to the policy will be published on this page so that you are always aware of it.
Your continued use of the site will signify your acceptance of these changes.
 

Registered Office:

Ashby Jewellers Ltd.
5-7 Bath Street
Ashby-de-la-Zouch
Leicestershire
LE65 2FH

Tel: 01530 412063

Registered in England No: 5426215 - VAT No. 113 995 261